Delivery and Substitution Policy The Flower Depot
Please call us at (708) 756-1800 to speak to an experienced florist about your order.
A local delivery fee will be added to each order, depending on service area. Orders must be received before noon to assure same-day delivery. Orders received after noon will be delivered the following day. We will do our best to accommodate deliveries at specific times of day. We are unable to make deliveries on Sundays. Deliveries requested for Sunday will be delivered the following business day. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
Occasionally, substitutions may be necessary to create your floral arrangment, due to availability of certain flowers. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holiday seasons. In single-flower arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may substitute with another color.